"Meeting the Challenge in End-to-End Service Management"
Young-Hyun Cho, Hiroshi Tokunaga, James W. Hong and Takafumi Chujo
APNOMS '99, the third Asia-Pacific Network Operations and Management Symposium, was held September 1-3, 1999 in Kyongju, Korea.This symposium, which follows the successful APNOMS'97  held in Seoul, Korea and APNOMS'98 held in Sendai, Japan, was attended by 276 (the largest attendance in the history of APNOMS) researchers, developers, service providers and vendors from 9 countries, 41 companies and 14 universities. Although APNOMS'99 strongly reflects the Asia-Pacific region's activities on network and service management issues, it is becoming one of global symposiums with participants from around the world.
The theme of this three-day symposium was "Meeting the Challenge in End-to-End Service Management". Emergence of new information and networking technologies and sophisticated customer requirements are changing the way network operators and service providers do their businesses. Network operations and management has become one of the most important issues in realizing successful businesses and providing customer satisfactions. Further, in today's globally competitive market, network operators and service providers are facing the challenge to realize end-to-end services, which are faster, cheaper and more reliable. It was very timely that APNOMS'99 has focused on this theme of meeting the challenge in end-to-end service management.
On the first day of the symposium, the APNOMS'99 participants enjoyed six tutorials on the hottest topics in the area of network operations and management.
Elizabeth Adams (TeleManagement Forum) gave a tutorial on "Becoming a Smooth Operator: Achieving End-to-end Automated Service Management".
Salah Aidarous (NEC America, USA) gave a tutorial on "IP Impact on the Evolution of Telecom Networks".
Takeo Hamada (Fujitsu Labs. of America, USA) gave a tutorial on "Policy-Based Management for Enterprise and Carrier IP Management - SNMP, COPS, LDAP, DEN and Beyond".
Jong-Tae Park (Kyungpook Univ., Korea) gave a tutorial on "Mobile Network Management - IMT 2000 Management".
Graham Chen (CiTR, Australia) gave a tutorial on "Integrated Telecommunications Management Solutions".
Finally, Eric How (Lucent Technologies) gave a tutorial on "IP Network/Service Management (IP VPN technology)".
All tutorials were well attended and there were a lot of interesting discussions between the audience and speakers.
The second day started with welcoming messages from the general chair, Young-Hyun Cho (Korea Telecom, Korea) and Dae-Young Lee (KICS Chair, Korea) were followed by two keynote speeches by the distinguished invited speakers. Jong-Tae Lim (Ministry of Information and Communication, Korea) delivered a speech on "Cyber Korea 21", describing how the Korean government plans invest and provide support on the development of information and communication technologies in Korea in the 21st century. Chu-Hwan Yim (ETRI, Korea) gave a speech on "Multi-Protocol Label Switching Technology for Next Generation Internet", emphasizing how this technology will play a key role in building the infrastructure and in operating and managing the next generation Internet. The third day also started with two keynote speeches. Sang-Hoon Lee (Korea Telecom, Korea) delivered a speech on "Enhanced Networking Architecture and Its Impact on Telecommunications Network Management" and Yukou Mochida (Fujitsu Labs, Japan) gave a speech on "Towards User-Friendly Networks".
Following the keynote speeches on the second and third day of the symposium were the technical presentations. At APNOMS'99, 40 high-quality technical papers on the latest results of research and development were presented. Technical paper and poster presentations covered topics on management platforms, service management, CORBA-based management, TMN, models and architectures, Web-based management, mobility and mobile network management, new technologies and trends, distributed systems management, and IP network management.
The APNOMS'99 participants were also treated with two days of demo exhibitions on the latest tools and systems on network operations and management. There were 12 exhibitions by DSET, Fujitsu, HP Korea, Informix Korea, Korea Telecom, Lucent Technologies, NEC, NTT-AT, NTT Comware, Oracle Korea, TCSI, and Vertel.
APNOMS'99 ended the three-day event with a very interesting distinguished expert's panel on the topic of "How to Realize Seamless End-to-End Service Management". Masayoshi Ejiri (Fujitsu, Japan) chaired the panel, and the panelists were Salah Aidarous (NEC America, USA), Graham Chen (CiTR, Australia), Takeo Hamada (Futjitsu Labs. of America, USA), Makoto Yoshida (NTT-AT, Japan), and Jong-Tae Park (KNU, Korea). Salah started by describing the implications in the new integration technologies for multi-service providers and multi-vendors environment. Graham emphasized the importance of knowing and understanding the customers in order to satisfy their requirements and needs. Takeo explained the importance of policy-based management for end-to-end service management. Jong-Tae explained how new technologies can play as enablers for the new paradigm of service management. Finally, Mac explained how to promote the common industry-wide vision for realizing seamless end-to-end service management.
Overall, APNOMS'99, was a very successful symposium in terms of the number of participants, the quality of technical and poster presentations, the number and quality of exhibitions, the visionary keynote speeches, and finally lively discussions between the attendees and presenters.
APNOMS 2000 is planned to be held in the fall of 2000 in Japan.
1 James W. Hong, "Toward Global Network Management", Journal of Network and Systems Management, Plenum Press, Vol. 6, No. 1, March 1998, pp. 91-93.
2 M. Ejiri, J. T. Park, H. Okazaki, and J. W. Hong, "Managing the New Telecommunications Paradigms: A Report on APNOMS'98", Journal of Network and Systems Management, Plenum Press, Vol. 6, No. 4, December 1998, pp. 497-500.