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[M.1560] Recommendation M.1560 (10/92) - Escalation procedure for international leased circuits


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Table of Contents
CCITT Rec. M.1560 (10/92) ESCALATION PROCEDURE FOR INTERNATIONAL LEASED CIRCUITS
FOREWORD
ESCALATION PROCEDURE FOR INTERNATIONAL LEASED CIRCUITS
1 General
2 Escalation process
  2.1 Escalation levels/escalation points
  2.2 Performance targets time interval
  2.3 Escalation steps
  2.4 Escalation communication
3 Exchange of information
ANNEX A - Information to be provided and exchanged
A.1 Maintenance information exchange
A.2 Provision information exchange
ANNEX B - Examples of escalation target criteria
B.1 Maintenance (fault localization, repair and make good)
B.2 Maintenance performance
ANNEX C - Examples of escalation timings between escalation levels
C.1 Escalation timings
ANNEX D - Examples of interworking
D.1 Maintenance (fault localization, repair and make good)
D.2 Maintenance performance
References

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