Summary of ITU-T Recommendation M.1230
| Title : | Method to improve the management of operations and maintenance processes in the International Telelphone Network |
| Date of adoption : | 05/1996 |
Summary:
This Recommendation describes general guidelines for Telecommunications Operators in order that they can improve the QOS and NP through the optimization of Operation and Maintenance (O&M) processes focusing on the customer satisfaction of the telephone service. The proposed method foresees the correlation between the assessment performance results of the international telephone network with a general index which represents the difficulty levels of O&M environment.
